How to cancel
- Sign in as the owner and open Menu → Plan & billing.
- Tap Manage plan, then Cancel subscription.
You don't need to contact us. You can also manage your subscription on Link's site.
What happens when you cancel
- Nothing more is charged.
- You keep full access until the end of the month or year you've already paid for. Plan & billing shows the date.
- On that date the account is locked, not deleted. Your records are kept, and for 30 days the owner can still download them as a CSV from the lock screen. Subscribe again at any time and everything comes back.
- After 12 months locked, the account and its records are deleted, with emails 30 and 7 days before.
Refunds
- Because you can cancel anytime and keep access to the end of the paid period, we don't give refunds or credits for partial months or years, or for time you didn't use, except where the law requires it.
- Payments are processed by Link (Stripe) as the merchant of record, and Link may issue a refund in some cases under its own policies.
- If you were charged by mistake (for example, twice), email hello@tips.cx and we'll put it right.
Closing your account instead
If you'd rather delete everything now, the owner can close the account in Settings → Close account. That cancels any subscription immediately, with no refund for the rest of the period, and permanently deletes the business and its records. Download anything you need from History first.
Full details are in the Terms. Questions: hello@tips.cx.